What is important to you is equally important to us
Your building is a much better place to live when it’s properly looked after.
And yet trying to find a managing agent that delivers a quality service for a reasonable cost can be a frustrating experience. We tell it like it is, so there’s no confusion about what we offer. And we’re upfront about all our costs. Working closely with our clients means we can identify the services they need….and eliminate the ones they don’t.
What sets us apart from other agencies is that we train our Portfolio Managers to ask themselves the same question every day: would I be happy if I were a leaseholder? A tough question but it focuses the mind.
We understand that choosing a managing agent can be a minefield. You’re putting a highly valuable asset into someone else’s hands.
If you’re unhappy with your current arrangement, how can you guarantee that a new one will be any better?
And, it takes a huge amount of work on your part to put the management out to tender. These two reasons are why we take your instruction seriously.
We know we can’t let you down. With 10 years experience across London, we understand the challenges of managing blocks. We know how to provide a day to-day service that adds value to both owners and tenants. As importantly, we’re selective about the blocks we manage.
We only manage blocks that tick the following boxes:
- Are we inspired by this building?
- Can we make a genuine difference?
- Is the property easy for us to reach for meetings, site visits and emergencies?
If we can say yes to all of those questions, we know we’ve got a block that we can make a positive and sustainable difference to.
Why choose
FTL Management Ltd
Who are our clients
They include resident management companies, RTM companies, owners and developers.
What do we manage?
It’s a diverse list which spans new builds to Grade II listed buildings and everything in between, ranging in size from 10 units to more than 150 units. No two blocks we manage are the same so each one has a bespoke strategy and approach – this pays dividends for all parties.
We enjoy property. We like interesting buildings – and we take pleasure in seeing them managed well. We take a personal interest and manage each property as if it were our own.
As a team we all have a background in property. Together we bring experience as block and property managers, accountants, lawyers and surveyors. We understand block management challenges from a variety of perspectives.
One of our Associate Directors will manage the handover of your building until the legacy issues are resolved and we fully understand the building and you as a client.
Meet the team
Taking the first steps to reassurance
There are usually issues to resolve. That’s why you’re changing agent. We aim to rectify all major issues and have the block running to your expectations within three months. By our first meeting following instruction, we’ll be able to reassure you that your building is in capable hands. We usually hear a sigh of relief at that first meeting with new clients.
Regular updates prevent problem
In the first few months we’ll be in regular contact to resolve any issues. We create detailed “issues lists” for each property in our portfolio that we update daily. They form the basis of the information pack provided in client meetings. By keeping on top of issues we can deal with small problems before they become major ones. We also brief each member of the team on your block and we have weekly meetings to ensure that all the issues are kept up to date.
Three steps to successful property management
We believe successful property management depends on:
1. Good communication
2. Clear and accurate accounting
3. Prompt and reliable maintenance
Good communication
The most important piece of communication will be our first meeting following instruction. You’ll find we’re good listeners.
We know how to take a brief and make your ideal property management a reality. Once you’ve appointed us, good communications are central to our service.
We answer phone calls within two rings (with no switchboard involved), respond to emails within a business day, and we manage an ‘emergency phone’ 24 hours a day, 365 days a year.
Choosing to manage blocks within easy reach of our office improves communication too. Site visits are easier, you can visit our office or we can visit you for meetings, and we can get to you quickly in the event of an emergency.
We provide you with an invaluable service, but we don’t think this should come at an astronomical cost.
We believe that fees for estate management should be totally transparent.
We charge a fixed fee per flat per year depending on the amount of work involved in managing your property.
We do not charge hidden administration fees, commission on any supplier or contractor invoices for any hidden extras.
Our management agreements clearly set out what is and what isn’t included in our service.
Transparent fees
Prompt
low cost
reliable
maintenance
We work with reliable contractors who can deal with any building and any issue. Having invested in a long-term relationship with us, they offer great value for money.
They’re not the cheapest – that’s a false economy.
But they give us very competitive prices for the quality of their work.
We’re equally happy working with any contractors you have good relationships with - some of our favourite contractors have been found that way!
And because we manage blocks within easy reach, we’re able to use local contractors we know and trust. Transportation is easier, which also makes good environmental sense. Contractor’s invoices are all available for you to review.
We have a signing authority with each client, above which we seek your approval before invoices are settled.
